Google review 9/19/2022Shepherd Automotive took my vehicle in and diagnosed my troubles gave me an estimate that I could understand then I selected what I needed done and I brought it back they installed all of the parts and my vehicle is running smoothly.
Thank you for trusting us with your Tacoma.
Google review 9/14/2022Unfortunately it wasn’t a good experience. You weren’t able to fix the problem I sent it in for. You said you weren’t able to find the issue because the car was starting fine. Which couldn’t possibly have been the truth because when I picked it up, of course it still wasn’t starting. So ultimately I concluded that it had to be a lie. For what reason I don’t know. I was charged for a diagnostic test, specific to my battery and the car not starting. You claim you weren’t able to check for these things so I was charged but didn’t receive the service I needed. Thumbs down.
Nikki, thank you for taking time to review our business. I'm sorry your service experience didn't meet your expectations. We take all service concerns seriously, and put a lot of effort into getting an accurate and complete diagnosis. Intermittent failures are as frustrating for us as it is for you. We do not guess. You would be equally unhappy if we sold you repairs that didn't fix your car. As it is, we charged 50% of our normal testing and inspection fee. We spent a lot of time on your car trying to pinpoint the issue, and were not able to. The failure to start when you picked up the car was the first time it failed at our facility. Thanks again for giving us an opportunity to earn your business.
Google review 9/11/2022These guys do excellent work and have provided me great advice and help with my lebaron. as it’s a chrysler it needs good care and i’ve always received great service. I would definitely recommend Shepherds Automotive to anyone who is looking for an honest and reliable mechanics team.
Thank you for the excellent review.
Google review 9/8/2022Tire repair
Thank you for the excellent review.
Google review 9/7/2022They repaired our transmission and other general maintenance in a timely manner and a very reasonable price
Thank you for trusting us with all your vehicles.
Google review 9/5/2022My fuel pump went out in the middle of me transitioning from Louisiana to Oklahoma. I personally went through a lot of heck to be able to get my vehicle fixed, and they were so patient and understanding with me and treated me nothing but respectable. I love these guys, and Scott is really very nice and professional. I’ll be going back to them for future endeavors.
Thank you for trusting us with your Colorado.
Google review 9/5/2022Thank you for trusting us with your vehicles.
Google review 9/1/2022Great experience with quick turnaround and good communication.
Thank you for trusting us with your Focus.
Google review 8/28/2022I wasn't happy about the results in this job.
Google review 8/26/2022They did a Jasper warranty engine replacement. Did me a solid by installing a custom oil pickup tube upon my request so it wouldn't eat itself alive again. That part was great. Rough part was they didn't tighten the upper radiator clamp in the right spot so it leaked coolant about 5 mins down the road. So I had to retighten it and locate it to the correct location. That wasn't that big of a deal, but worth mentioning. The part that irritated the hell out of me is when I went to swap in a new cam this week, I realized the crank bolt was never actually installed. Pretty irritated about that but it's got one now since I had one ordered already for the cam swap. The A/C also stopped working after the swap too so that's another issue I'll sort out later. They are good dudes, just wish the fit and finish was better. As for Jasper, I found a random washer sitting under one of the valve springs. So there's that, lol
Justin, Thank you for taking time to review our business. We did try to accommodate your custom, high performance vehicle, which isn't something we normally do. Our business is repairing vehicles to factory specifications. It's possible the bolt vibrated loose on your high performance engine. At any rate we do apologize for your less than top notch service experience. Our goal is top notch fit and finish on every car. Thanks again for coming in.
