Google review 5/21/2018The service manager had my vehicle in and out in no time flat excellent customer service
Thank you for the excellent review.
Google review 5/21/2018Excellent customer service smiles on everybody’s faces
Thank you for the excellent review.
Google review 5/18/2018Guy is the best in the business! Great company with great employees. Thank you Shepherd Automotive for great work!
Thank you for the excellent review.
Google review 5/13/2018An awesome place to get your car fixed! I broke down and AAA recommend them. They went far beyond there services helping me get home and the repair was a fair price. My entire service were explained to me and I plan on using them in the future for regular maintenance due to their customer service!!!
Thank you for the excellent review.
Google review 5/8/2018I had a really good experience working with Shepherd Automotive, they went above and beyond to fix the front end of my Toyota Sequoia.
Thank you for the excellent review.
Google review 4/5/2018Everyone I encountered at Shepherd was kind and amiable, and I was very excited by the way they communicated with me and by their customer service overall. Unfortunately, I was given a repair estimate of $4,400 based on their diagnostic. The diagnosis was accurate, but the quote was off by $1,500 due to an inaccurate evaluation of the price of the transmission. A $4,400 repair bill was extremely close to the top end of what I was willing to spend to repair my 2005 Acura, and both Chris and Guy clearly expressed that they understood it would not be worth paying much over this amount (since that’s very nearly what the vehicle is worth). Ultimately, though they had already begun the repair when I received the accurate total, I asked them to please put everything back together. I would have loved to rate Shepherd highly based solely on the niceness of everyone I encountered, but I was compelled to abandon the repair because of the wayward estimate.
Mr. Biggs, Thank you for visiting Shepherd Automotive and leaving us an objective review! I agree and regret that we misquoted the cost of the transmission replacement. We strive to give accurate information, which is why we reluctantly give initial quotes over the phone. I’m very sorry this happened, and understand this hindered your ability to make an informed decision. We are absorbing the costs of the additional teardown and diagnostic work that was necessary on the engine problems, to determine if the vehicle was worth replacing the transmission. I’m glad our customer service was pleasant, we are implementing new policy and procedure to improve our estimate accuracy. We regret not fulfilling our mission of helping your family get where you need to go, safely and reliably. Should you choose to give us another opportunity, we will offer $15 off any service. Sincerely, Guy Shepherd
Google review 3/15/2018Hands down best auto repair in town
Thank you for your years of loyal patronage.
Google review 3/12/2018This is definitely the best place in town! They are absolutely outstanding. They are very honest, accommodating to your schedule, and very good at communication. This is the ONLY place I will take my vehicle.
Thank you for the excellent review.
Google review 3/7/2018Thank you for the excellent review.
Google review 3/1/2018Super awesome! Broke down, and had super stressful morning but they took the stress off. Super fast and very informational!
Thank you for the excellent review.
