Reviews

I wouldn't take my car anywhere else. These guys are professional and honest. They have frequently gone out of their way to satisfy my needs.

Everyone over at Shepherd is extremely helpful and they are able to get things done quickly and easily! I have been there multiple times and will continue going back! Great company!

I made an appointment to have my timing belt replaced and A/C fixed on Friday. They said it could be done in one day. I dropped it off before they opened and they called me at 11:30 (3.5hrs to diagnose an A/C????) with a diagnosis for my A/C (as well as $2,000 worth of other "needed" repairs). I said fix the A/C and timing belt. He said Ok we should have it done by Monday. I told him we have 4 kids and need the van this weekend. He said the repairs call for 5 hrs and it would be close for them to get it done today so they could do the timing belt today and I could bring it back for the A/C. With not much of a choice that is what I did. They got the work done the next day I was able to bring it in. I feel like they didn't respect my time or the hassle it is to arrange for my wife and kids to have no transportation all day. If you tell a customer you can do something and then find out it might take an extra 30 minutes, I expect you to uphold your word especially when it should have been diagnosed first thing in the morning which would have left plenty of time to complete the job that day. Also they recommended a $40 or $50 oil change because my oil was low. I checked my oil after I picked it up and oddly enough it was slightly overfull. They also tried to charge me an extra $80 for part of the a/c service. I called him out on it and he quickly fixed it. Even though when I paid he had to fix it again because it was still $10 more than he said. What probably bothered me most was that when I mentioned my frustrations all I received was a list of excuses as to why they were not going to do what they said they would do. Overall the work was fine. The a/c works great and the their prices were the best I could find. The counter guy Gene was polite, but needs to know that customers don't want to hear excuses. Not a bad place to take your vehicle, but just as questionable as most other shops. Review your bill before paying and you'll probably be fine. I went out of my way to go to Shepherd Automotive, but probably won't pass by 30 other shops next time I need work done.

Left my car in their hands for 4 days, trusting that it would be fixed and safe. It was returned with same problem and three items stolen.. after a police report and talking to Guy. The car is not fixed and he will not replace the stolen items. Very disappointed in the service.. I DO NOT RECOMMEND THIS PLACE!

Guy Shepherd has to be the most honest mechanic I've ever met. I asked his shop to tackle a problem that was hard to track down on a vehicle that I bought from ebay. His shop is competent and thorough and after doing a full inspection with repairs on my Sprinter I came away knowing that I had a sound vehicle that will likely last a good long time.

WOW!! These guys are great!! I have taken all of my autos here since they first opened. The owner: Guy, is top notch. He has become a great friend. It's hard to find someone in this industry that will shoot trait with you, even if he won't make money on his advice. Take your repair needs to this company, you won't be sorry.

If you're looking for a really good local mechanic, I highly recommend this place. It is a small locally-owned business that always finds the time to provide good customer service. They will go out of their way to help you make an informed decision on your car based on your needs, not their opportunity to profit from you.